Terms and Conditions ("Terms")
Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the http://www.flexistyle.co.uk
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagreewith any part of the terms then you may not access the Service.
FLEXISTYLE Aleksandra Maciagowska
VAT number: 556 221 72 10
Phone: +48 501 621 473
If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including your address, phone number and e-mail. A contact phone number is needed as it is required by couriers therefore we provide our couriers with your contact phone number in case they need to reach you to arrange the delivery of your order.
All prices on our website, catalogues, emails are shown and charged are in GBP.
After placing an order online, we will provide you with confirmation that your order has been received but this is not confirmation that your offer to buy the items has been accepted. Our contract for the sale of our products will only exist once an order has been accepted, charged, processed and dispatched to you.
Please note that we will not be able to meet any obligations as a result of the following reasons:
• If the product you ordered is out of stock.
• We are unable to authorise your payment.
• If it is identified that there is a product description or pricing error.
• If customers do not reach any order criteria outlined in the Terms & Conditions.
• If our delivery companies are temporarily unable to deliver due to exceptional conditions that are beyond our control including hazardous weather and accidents.
Should there be an issue with your order, one of our Customer Service team will contact you either by phone or email. If we have issues authorising payment, we will contact you via phone or email and you will have 72 hours to respond. Failure to do so will result in your order being cancelled.
FLEXISTYLE reserve the right to reject any offer of purchase by you at any point. Please note that whilst we will make every effort and reasonable care to keep your order details and payment secure, we cannot be responsible for any loss you may suffer if a third party procures unauthorised access to any information that you supply when accessing or ordering from the FLEXISTYLE website.
Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by FLEXISTYLE
FLEXISTYLE has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that FLEXISTYLE shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
If you wish to cancel your order and return it to us you must let us know within 14 working days of receiving your parcel. Please inform us via email at firstname.lastname@example.org. You will then need to return the whole order to us, at your own expense if you have already received it. Once we receive the whole order back, we will issue a full refund via your original method of payment. You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly dispatched item.
Product must be returned to us within 28 days of receipt, undamaged and in their original packaging. You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly dispatched item. Please repack your item with care using all the original packaging or a suitable alternative. As the goods are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the items or boxes.
We will inspect the returned item and will notify you of your refund/replacement or exchange via email. We try to process returns as soon as possible once they have reached our Warehouse. However, returns can take up to 21 days to be processed, especially during busy periods.
We will typically refund any money owed to you using the same method originally used by you to pay for your purchase. If it’s not possible we will contact you via phone or email.
Returned goods found to be used, damaged, marked or scratched will not be refunded or exchanged, and will be returned to you. This also applies if an item has not been packaged properly and has been damaged in transit back to us.
Damaged / Faulty Goods
Please ensure that you check all items on receipt, as faulty or damaged items must be reported within 8 working days after receiving the parcel. If an item is deemed to have a manufacturing defect or is not fit for purpose, or a manufacturing fault occurs within 12 months, we will offer a replacement, an exchange or a refund. In case of clock movement we give 24 months warranty.
If an item is not cared for as per our guidelines and recommendations, and the product has been damaged because of this, we cannot be responsible and we will not be able to issue a replacement, an exchange or a refund.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least
30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
If you have any questions about these Terms, please contact us.